Privacy Policy

This policy explains how Cedarwell (Cedarwell Ltd, "we", "us", "our") collects, uses and protects your personal information when you interact with us in person, online, by phone or via the pharmacy app.

Who we are

Cedarwell is an independent community pharmacy based at 14 Linden Parade, Orpington, Kent BR6 0AB. We are registered with the General Pharmaceutical Council (premises 1234567). Our Superintendent Pharmacist is Aisha Bello (GPhC 2098765).

Information we collect

We may collect:

• Identity details (name, date of birth, address, contact details).
• NHS number and clinical information necessary for safe dispensing.
• Booking and appointment details for private services.
• Payment information for private services (processed by a regulated payment provider, we never store card numbers).
• Limited technical data when you visit our website (browser type, pages visited) for security and improvement.

How we use your information

• To dispense prescriptions safely and meet our NHS obligations.
• To provide private services you've booked with us.
• To send appointment confirmations and reminders.
• To meet our legal and regulatory duties.
• To improve our service, only ever with information that does not identify you.

Lawful basis

We rely on a mix of legal bases under UK GDPR, including the provision of healthcare, our public task under the NHS, contractual necessity, our legitimate interests and (where required) your consent.

Sharing your information

We share information only when required to provide care or comply with the law, with your GP and other NHS bodies, with our regulators where required, and with carefully chosen service providers who help us operate the pharmacy.

How long we keep records

We keep pharmacy and clinical records in line with NHS retention schedules. Other records are kept only for as long as we need them.

Your rights

You have rights to access, correct, restrict or object to our use of your personal data, and to ask us to delete it where appropriate. To exercise any of these rights, email us at [email protected] or write to us at 14 Linden Parade, Orpington, Kent BR6 0AB.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.